Feedback with context
Tired of receiving customer feedback with no idea what they've just experienced? Squeaky provides session replay for each piece of feedback you capture, so you can see exactly what happened.
For customer success teams
Follow in your customers' footsteps
Solve customer problems faster by combining feedback tools with session recording and playback.
No credit card required
84%
of our customers say gathering direct user feedback linked to sessions recordings is helping them to improve their customer support.
77%
of companies struggle to close the feedback loop. Squeaky's session recordings offer immediate context that allows you to understand and respond faster than ever.
2/3
of Fortune 1000 companies are using NPS® surveys to measure their customer satisfaction and drive improvements to their products and services.
It's never been easier to understand your customers
With Squeaky, when your customers get in touch with a problem you can see exactly what happened, and you can provide faster and more personalised support
Included in every plan
;
One of my favourite things about Squeaky is that I can jump straight from a customer support ticket and into the app to see what actually happened.
;
Nathan Ganser Founder of Nat Personal CRM
Detect and diagnose customer problems in new ways
Squeaky offers you brand new tools that will let you understand and address the pain points of your customers faster, and more effectively, than ever.
Walk in your customers' shoes
With Squeaky you can quickly look up any customers who have raised support tickets and play back a recording of their session to see first-hand what went wrong.
Segment and analyse your data to understand your audience
With Squeaky's powerful filters you can segment your recordings based on a wide array of criteria, or understand your traffic at scale with our analytics product.
Monitor any activity on your site
Are your visitors behaving how you'd expect? See how often any action is performed on your site by using Squeaky's powerful event tracking functionality.
Quantify the behaviour of your customers
Whether it's spotting trends in customer feedback, or aggregating user interactions in heatmaps, Squeaky lets data do the talking for you.
Understand the exact routes visitors take whilst navigating your site.
Squeaky's user journey maps show you where your visitors went from any given page, or how they got there, so you can optimise and improve your customer journeys.