Recordings

See what your customers see

Capture pixel-perfect session recordings that help you understand the experience of your customers without compromising their privacy.

  • Watch customers in-the-wild
  • Reproduce and resolve customer issues
  • Optimise conversion rates
Illustration of recordings

No credit card required

GDPR & CCPA compliant

No tech expertise needed

Recordings at a glance

Screenshot from inside the app
Screenshot from inside the app
Screenshot from inside the app
Screenshot from inside the app
Screenshot from inside the app

Our elegant playback interface allows you to quickly navigate through recordings: pause, play, adjust playback speed, skip inactivity, and view all the different types of user activity directly on the playback timeline.

Screenshot from inside the app

Alongside a rich array of contextual recording information, we link to your visitor's profile, any feedback they've provided, a feed of all the pages they visited and their activity that session. You can even enrich it all with notes and tags for easy references later.

Screenshot from inside the app

Reduce noise by using advanced filters to segment your recordings and surface only those relevant to the task at hand.

Screenshot from inside the app

We don't use cookies or IP address tracking, and we provide tools like our Magic Erasure that help you avoid collecting any personal data on your users.

Image of Matt Johnson, CEO at Taskable;

Squeaky is a great, no-nonsense way of seeing how users are using our app. We get great insights that we use to improve Taskable on a weekly basis.

Image of Matt Johnson, CEO at Taskable;

Matt Johnson CEO at Taskable

Capture the full picture

Recordings overview

View all your website or web app's visitors in one place. You can easily filter the data to find the recordings that are most relevant to the task at hand.

Amazing playback

Our script captures an exact copy of your website, as your visitor saw it. That way, when you play back a visitors session you can see exactly what they saw.

Playback controls

Pause and scrub recordings to quickly navigate the playback, and view the recording at faster or slower speeds to go through the sessions at your preferred pace.

Zoom

Zoom in and out of your session playback to take in the whole picture, or focus on the tiniest details.

Session info

Anonymous session information, such as the user's device, browser and language, help you understand the context of their visit, use data linking to add additional fields from your own database.

Activity and pages feed

Easily navigate your recording using a timestamped list of the pages visited or the activity feed (e.g. clicks, scrolls, hovers etc).

Notes and tags

Use notes and tags to document visitor behaviour, site issues, and activity, so you have a clear record of the moments that need addressing later.

Feedback

If you're using our NPS® or Sentiment survey tools then we'll pull feedback data directly in the recordings overview and the recording playback.

Bulk actions

Sometimes you'll want to quickly update the properties of multiple recordings at once. We've made that effortless, by providing bulk actions you can access from the recordings overview

Data linking

For some companies it's vitally important to be able to link your Squeaky visitors to your existing user database. With our Linked Data feature you can make that connection, and still keep their data private if you need.

Custom columns

Squeaky captures an enormous amount of data, but sometimes you'll want to cut out the noise and focus on the data points that matter to your business. We made that effortless, with our custom column management.

Bookmarking

Keep track of the most interesting or important recordings by bookmarking your favourites. You can access these quickly later on by using the filters provided, or from within the visitor's individual profile.

There's plenty more great features across our platform

All Squeaky Features

Five more incredible tools included in every Squeaky plan.

We've built a customer experience platform designed to paint the full picture of your customer experience. There's no need to pay for multiple tools or spend time figuring out how to fit them together.

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Analytics

Our privacy-friendly analytics tool offers you straightforward access to the precise and meaningful data you need.

Learn More

Events

Track and compare any activity on your site, including page visits, button clicks, or any custom event you like.

Learn More

Feedback

Learn from your customers by including NPS® and Sentiment surveys anywhere in your website or app.

Learn More

Heatmaps

Discover which content matters most to your visitors, and where your business could be performing better.

Learn More

Journeys

Improve your user journeys by discovering the exact routes your visitors take around your site.

Learn More

It's easy to get up and running in minutes

In the time it's taken you to read this page you could have already started collecting valuable insights.

1

Sign up

Create your free account and add your website or app.

2

Install tracking code

Install our privacy-first tracking code on your website.

3

Analyse your data

Use your recordings and data to improve your site or app.

Get Started Free

Compatible with the platforms you're already using

Whether you are using a CMS or you hand-coded your website or app from scratch, our installation guides will have you up and running in no time.

See Installation Guides
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Give your business the insights it deserves

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