Feedback

Listen to your customers

By using NPS® and Sentiment Surveys anywhere in your website or web app you can ensure you're taking customer feedback seriously.

  • Gather feedback with context
  • Use data to spot trends
  • Reproduce and resolve customer issues

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No credit card required

GDPR & CCPA compliant

No tech expertise needed

Feedback at a glance

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Screenshot from inside the app
Screenshot from inside the app
Screenshot from inside the app
Screenshot from inside the app

Using NPS® feedback from your customers will help you to better understand how the quality of your product and customer support are helping to drive the growth of your business.

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The best feedback is often collected unprompted. Our Sentiment Survey provides you with a straightforward and relatable way to let your customers tell you how they're feeling.

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Get precise data on how your customer feedback changes over time, so you can measure the improvements you're making to your product or service.

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We link all feedback directly to recordings, so you can quickly watch back any visit and understand exactly what they experienced when they submitted their feedback.

Image of Nathan Ganser, Founder of Nat Personal CRM;

One of my favourite things about Squeaky is that I can jump straight from a customer support ticket and into the app to see what exactly happened.

Image of Nathan Ganser, Founder of Nat Personal CRM;

Nathan Ganser Founder of Nat Personal CRM

Pair direct feedback with context and data

Net Promoter Score®

Squeaky offers built in NPS® survey functionality enabling you to add the widely used market research metric directly on your website or in your web app.

Sentiment analysis

Our sentiment survey offers a straightforward and relatable way to let your customers tell you how they're feeling about using your services.

Appearance customisation

Style your feedback widgets to match your brand, and choose the layout or positioning that works best for your website or web app.

Display options

Depending on which type of feedback you're using, you can choose which pages it's displayed on and how often, ensuring you only connect with your visitors when the time is right.

Analysis

Use detailed charts and analysis to detect trends in your customer feedback that you can use to determine targeted improvements to their experience.

Filtering

Apply feedback filters throughout the Squeaky application so you can easily focus on visitors and recordings with feedback.

There's plenty more great features across our platform

All Squeaky Features

Four more incredible tools included in every Squeaky plan.

We've build a customer experience platform designed to paint the full picture of your customer experience. There's no need to pay for multiple tools or spend time figuring out how to fit them together.

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Analytics

Our privacy-friendly analytics tool offers you straightforward access to the precise and meaningful data you need.

Learn More

Recordings

It's never been easier to understand your users, thanks to our seamless session recording and playback.

Learn More

Heatmaps

Discover which content matters most to your visitors, and where your business could be performing better.

Learn More

Journeys

Improve your user journeys by discovering the exact routes your visitors take around your site.

Learn More

It's easy to get up and running in minutes

In the time it's taken you to read this page you could have already started collecting valuable insights.

1

Sign up

Create your free account and add your website or app.

2

Install tracking code

Install our privacy-first tracking code on your website.

3

Analyse your data

Use your recordings and data to improve your site or app.

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Compatible with the platforms you're already using

Whether you are using a CMS or you hand-coded your website or app from scratch, our installation guides will have you up and running in no time.

See Installation Guides
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Get started now, your team will thank you.

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