All plans come with access to our entire range of customer experience products, including analytics, recordings, feedback, and heatmap data.
Visits are the times when individual visitors have visited your website or web app. If a visitors has been inactive for 30 minutes then the visit is closed, if they reactivate then a new visit is started.
If you are not familiar with how much traffic or visitors you currently have, then don't worry. You can start on the free pricing plan and you will be notified when you have exceeded your visit limits, and can upgrade at that time.
As you approach the visit limit for your subscription we will send you an email to let you know, and once your limit has been reached you will receive an additional email notification. If you go over your limit you have two options:
Absolutely, simply head to the subscription page in Squeaky and you can downgrade or cancel your subscription at any time.
Your monthly subscription for your Squeaky plan will be billed on the same day as you initiated your active plan, e.g. if you first starting using the Light Plan on the 3rd of February, you will be billed on the 3rd of each month thereafter.
We've gone out of our way to make sure installing Squeaky is easy. We have installation guides for all leading CMS and eCommerce platforms, as well as for manual installation. Typically installation takes 2-5 minutes, and if you run into any problems we're on hand to walk you through the steps required to get up and running.
Yes of course, please visit our Legal & Compliance page to learn more.
By default, all Squeaky data is stored for 365 days. Any visitor sessions older than 365 days will be automatically deleted. For Enterprise customers we can offer extended data storage.
We provide email support for all plans and phone support for Enterprise customers, response times are dictated by the Service Level Agreement of your current plan.
Alongside direct support via email and phone, we have extensive documentation and how-to guides in our Help Centre.